The Office of Immigrant Inclusion and Language Access (OIILA) works with city departments, bureaus, and offices to ensure immigrant and refugee Angelenos can access city programs and services. Through this coordination, OIILA responds to the needs and requests of our immigrant and refugee non-English speaking or English Language Learner (ELL) neighbors.
OIILA aims to support and accelerate immigrant integration through the coordination of City services, outreach, and advocacy to better ensure that all Angelenos - regardless of immigration status or language spoken - have every possibility to connect to community resources, access government services, engage in civic life, and be informed about laws and policy initiatives that directly impact their lives.
Know Your Rights - promoting the rights and resources that serve Los Angeles’ communities.
What OIILA Does
- Includes language access in the early stage of planning for any meeting, event, and program (planning ahead for translation of outreach materials, requesting interpreters in advance, etc.)
- Administers and manages programs that support and accelerate immigrant integration
- Works directly with city departments to improve service delivery for all Angelenos
- Advises on the existing City-provided language access resources
Contact OIILA
Contact the Office of Immigrant Inclusion and Language Access by email at cid-language-access@lacity.gov. Common inquiries include:
- Request interpreting, translation, or auxiliary aids & services
- To submit feedback about interpretation or translation provided by the City of Los Angeles
- To submit a complaint about translation services or an interpretation provided by the City of Los Angeles
- To view the Citywide Language Access Plan
Reminders for LA City Departments and Employees
- Include language access planning at the beginning
- Contact your designated Language Access Liaison of Departments, Bureaus, and Offices to inquire about your team’s respective plans and procedures related to language access
- If you are bilingual or multilingual, reach out to your supervisor or personnel team to inquire whether your language skills may be useful for your role and/or Department
- Familiarize yourself with your Department's phone and/or video remote interpretation procedures
- Reach out to OIILA for guidance on language access
Language assistance and disability-related accommodation services are available at no cost to participate in a City of Los Angeles program, service, or activity.